(PRBuzz.com) February 15, 2012 -- The ceramic tile floor online retailer BuyTile.com, which was newly acquired and relaunched by New York-based firm Apricot Tile LLC, recently announced its updated suite of shipping policies. Available online at http://www.BuyTile.com, the flooring experts are introducing a host of new shipping options designed to keep prices down for customers, no matter the size or weight of the order. With several staggered shipping price points based on the cost of each order, BuyTile's updates to its shipping prices are part of the company's recent holistic attempts to reform its customer service policies to be as beneficial and appealing as possible.
"Shipping ceramic tiles can be a tricky endeavor, because large tile orders make for extremely heavy packages, and that's what causes shipping prices to skyrocket so dramatically. We were hearing customer feedback about the lack of satisfaction with these high shipping rates, and it was clear to us that it wasn't fair to have our clientele pay so much to receive their tile flooring orders in the mail. While a lot of tile retailers pretend to reduce shipping costs and instead mark up the prices on their products, that's not something we're interested in doing. Our open and honest shipping policy means that customers never pay extra for their tiles, and no one will ever pay more than $249 for shipping, no matter how many tiles they order. Simply put, our priority is to keep prices low on our products and our shipping rates," said the CEO of the porcelain tile store, Marty Waisbrod.
The glass tiles merchant's new shipping policy operates on three price tiers: in the continental United States, orders on any of BuyTile's extensive inventory of tile flooring products between $1 and $500 ship for a flat rate of only $49, no matter the weight of the order. Tile floors shipments priced between $500 and $1,000 ship for $149, and orders greater than $1,000 ship for only $249. BuyTile guarantees that none of its customers will ever have to pay more than $249 on any order, no matter how expensive or how heavy the final tile shipment ends up being.
BuyTile's recent reconfiguration of its shipping policies is one in a series of alterations the company has made to better its customer service policies since relaunching under the ownership of Apricot Tile LLC. Customers who are curious about ceramic tile floor products but who are nervous to choose a product without seeing it in person are treated to complimentary samples of all of the flooring merchant's products, with additional free shipping on all sample orders. BuyTile also provides accessible customer support through the live chat feature on its website, and also makes its staff of tile flooring experts accessible via phone or email.
"When BuyTile relaunched, we not only rolled out hundreds of new flooring products at low prices, but we also made it a real priority to examine our customer service policies and tweak them for the better. Our reformed shipping policy is a feature we're proud of, and it's a policy that not only sets us apart from the competition but also makes it clear that we truly put our customers first," said Waisbrod.
To peruse BuyTile's selection of tile floors, go online at http://www.BuyTile.comor call 855-544-TILE (8453). BuyTile also maintains profiles at Facebook and Twitter, at http://www.facebook.com/BuyTilecomand http://twitter.com/BuyTileNewYork, respectively, as well as a glass tile blog at http://www.BuyTileBlog.com.