Financial institution selects iPoint-media video call centre solution
November 26, 2007
Nov 26, 2007 -- /prbuzz/ --Live video interaction centre offers new and innovative customer experience
Newbury, UK – November 26, 2007 – iPoint-media (AIM:IPNT), a provider of live interactive user content delivery platforms for web, mobile and media, announces that a medium-sized retail bank has selected it's Vitrage video application platform to deploy an interactive video call centre. The directors believe that the new video interaction centre will provide the bank's customers with an improved banking experience by allowing them to interact with a customer service representative over the internet via audio, video or text chat.
While banking websites improve customer service and reduce the need to visit a bank, there remain times when customers need to consult with a live bank agent. iPoint-media's video call centre will enable access to a call centre agent directly from the bank's website. Advanced multimedia capabilities will allow callers and bank agents to share video clips, documents and real-time information.
When fully implemented, the directors believe that this video banking project will represent several hundred thousand dollars in revenues for iPoint-media over the next few months.
Muki Geller, iPoint-media CEO commented:
"The selection of iPoint-media's Vitrage video call centre solution for a financial video interaction centre demonstrates the acceptance of our solutions in the deployment of critical business services. We've seen an increased interest in our Vitrage video application platform from other financial institutions, health care companies and other organizations and hope to announce further projects in the near future."
iPoint-media delivers video banking call center solution enabling bank customers to access a live agent via the bank's website and interact in audio, video and text chat.
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