Cystelcom assigned as new partner for eGain in the Spanish market
Slough, United Kingdom, (January 8, 2008) - eGain Communications (OTCBB: EGAN.OB) and Cystelcom announced today their strategic partnership for the Spanish market, with Cystelcom acting as the local partner for eGain solutions.
Founded in 1993, Cystelcom is a leading provider of intelligent communications solutions for multi-channel contact centres and 3G telephony.
Leveraging years of expertise and core strengths in customer service, quality-monitoring processes, productivity improvement, contact centre analysis/evaluation and 3G telephony,
Cystelcom delivers revenue-generating, cutting-edge solutions and services that meet the needs of large mobile operators, content providers and contact centres that enable organizations to optimize communication, improve business productivity, reduce costs and increase customer satisfaction.
Leveraging strengths of the eGain platform, Cystelcom will help its customers transform their traditional call centres into multichannel customer interaction hubs, while at the same time improve agent productivity, reduce escalations and significantly achieve higher customer satisfaction scores by differentiating themselves through high quality service.